Frequently Asked Questions
Everything you need to know about your 52TOYS shopping experience.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy for collectibles?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that 'Blind Boxes' cannot be returned once the inner foil packaging has been opened.
Are the products sold on this store authentic?
Yes, this is the 52TOYS Official Store. All products are 100% authentic, original designs, and shipped directly from our official warehouses.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.
How do 'Blind Boxes' work?
A Blind Box is a type of packaging that keeps its contents a mystery until it is opened. Each series has a specific set of designs, including a rare 'Secret' figure that has lower odds of appearing.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damaged item and the packaging. We will arrange a replacement or refund for any manufacturing defects or transit damage.